Building the Organizer for the Manual
The procedures manual should include several sections:
Section 1.0 – Introduction
This section provides a robust summary of the group's activities in narrative format. It can be read independently of the procedures, providing the reader with a comprehensive overview of the group (or function); or as an introduction to the more detailed procedures providing the reader with a more detailed context for the group's processes and procedures. The Introduction generally includes an overview of the group or function; its products/services; key risks and how they are controlled; and applicable key internal policies and any regulations governing the group's activities.
Section 2.0 – Roles and Responsibilities
A section on Roles and Responsibilities is especially important for manuals which will be utilized by auditors and regulators. The section generally provides an overview of the group's organization; job descriptions for key roles; and role descriptions for other groups with which the group interfaces. It may be combined with the Introduction section.
Section 3.0 – Procedures
The procedures section provides step-by-step descriptions of activities or processes performed by the group (or function). The purpose of the manual will determine the appropriate level of granularity for the procedures.
Section 4.0 – References
References provide supplementary information and may include exhibits such as screenshots, reports or forms; policies or regulations; other manuals; or other external reference information.
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